GPM Health and Life – Coronavirus Update

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Subject: Coronavirus Update
Preheader: Important information regarding coronavirus (COVID-19)
GPM Health & Life’s Medicare Supplement Administrative Office physical location is temporarily closed. Please know that we are open for business in a remote capacity. Our processes and procedures are functioning, and we should not experience an interruption in business for either our customers or business partners. We can accept and process insurance applications just as we normally would.
Below are highlights and resources available for you to continue your daily business:
• Our customer call centers and claim centers are up and running remotely. However, depending on call volume, please be advised that you may experience longer than normal wait times. We are working diligently to continually assess all processes and procedures to support our commitment to our customers, policyholders and sales distributions.
• Our sales teams are fully engaged and working at normal operations in a remote capacity.
• E-application and Online resources are available to continue your business.
• Important phone and email contacts:
o Sales Support Unit: 866-754-5716 or gpmsalessupport@medsuppservices.com
o Customer Service: 866-242-7573
o Individual Claims: 866-865-7631
o Medicare Supplement Underwriting: 866-453-4993
Guidance for meetings

  1. We strongly encourage you not to conduct in-person client meetings and we should all be prudent to exercise an abundance of caution. This includes, but is not limited to:
    a. Opt for video meetings or phone calls where possible
    b. Avoid in-person meetings if either you or another participant are at-risk
    i. Contact participants in advance to ask about their level of comfort with an in-person meeting
    ii. Don’t assume; ask.
    iii. Do not meet in person if you are feeling ill or the other participant is not feeling well. Again, ask.
    iv. If you do proceed with an in-person meeting, please document the client’s agreement to meet for your file. This will be key if there are any questions later regarding meetings or participants.
    c. Practice social distancing. Stay at least 6 feet from the client. Follow the guidelines as prescribed by the CDC for any in-person meetings. Here is a link to the CDC’s COVID-19 resource page: CDC Guidelines and Recommendations
  2. We are open for business, despite our presence at the physical building in Omaha being extremely limited.
    a. We have virtual support capabilities in most home office functions
    b. We are working to provide the highest level of support we can under this arrangement — thank you for your patience.
    Please know we are here to support you and your business. If you have any questions, please contact your sales team, Sales Support Unit or use one of the email boxes provided above. GPM Health & Life continues to be committed to the industry, to you and our customers. Thank you for your trust in us!
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I have worked with Doug for several years now. Better Staff. better commission. Great up-line to plug into if you are an insurance agent. Give them a call!

Steven Fuller, IA

Wincorp is the most important reason that I am still succeeding after 38 years in this business. If you have your contracts scattered across the country with various FMOs, I would urge you to consider allowing Wincorp to handle all your contracts for you, just like me.

Randall Eaton Lee's Summit, MO

The reason I decided a few years ago to start working with WinCorp Marketing is because the owner, Doug West, and his team are far and away superior to any other FMO with whom I have done business.

Randall Eaton Lee's Summit, MO

“The Team over at WinCorp has helped me take my business to the next level. Their dedicated Marketing Staff and Back Office support have provided me with unparalleled service over the years, helping me get my business placed and issued quickly.”

Matthew, Insurance Advisor IL

Not only will you always get a friendly, caring person to work with you, but you will get fair contracts and will be treated as if you are the only broker in their organization. Doug and his team have been working with agents like us for over 20 years.

Randall Eaton Lee's Summit, MO

In my 35 years in the Insurance business, I have never dealt with a Marketing Organization like Wincorp! I not only get top service, but they make me feel like I am a valued member of the family. I can count on getting honest answers, and that is rare. Doug, Russ and Jean are the best I have ever dealt with.

Steven R. Thomas, MO

Hat’s off to Doug and the team at Wincorp Mkt. The most important thing to me is communication. I’ve been in this business a lot of years, and everybody is always talking product. The thing that Doug and Russ do is to get it from product to marketing. What needs are we trying to solve for our clients and how can we best do that?

Dennis, Central IA

I can call Wincorp at anytime with a marketing question, with a “what do you think” question, and they’ve got the experience and know how to help solve my clients’ needs. You’d think that would be a given with any broker…not so… believe me, I’ve about seen them all in 30 years.. you get hooked up with a group like Doug, Russ and Jean and it makes your business day a whole lot easier.

Dennis, Central IA

In addition to being extremely knowledgeable, he has what I consider to be very high ethics. I often run sales ideas by him for his feedback, knowing he will always recommend what he believes to be the best product, even though occasionally that product is one that I carry through a different marketer. Those ethics, over the years, has caused me to have as much, or more, trust in him as anyone I currently do business with today. I strongly recommend him to anyone considering doing business with him.

Don Crouch, LUTCF, CSA, MART

I have been doing business with Doug West for over seven years. During that time I have come to believe that he is one of the best, most reliable, and genuine marketers that I have done business with in the thirty seven years I have sold insurance.

Don Crouch, LUTCF, CSA, MART